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“The gulf between satisfied customers and completely satisfied customers
can swallow a business.”
— Harvard Business Review
“Improving Sales Through Emotions”
HFR’s library of How-to Tips
Customer Heaven blog
Customer Hell blog
We develop deep insights into your customers' needs, wants, and delights to help you:
  • Increase sales with products that deliver wow! customer experiences.
  • Reduce uncertainty by scientifically measuring customer expectations and reactions to proposed next generation products and services.
  • Leverage the Voice of Your Customer to help you innovate beyond expected changes.

Contact us for a free consultation about your customer experience questions.