Former Director and US Practice Manager of Human Factors/Customer Experience Research for France Telecom Research and Development
Former Director of User Experience Research and West Coast Practice Manager for Rare Medium, Inc.
Board certified, licensed psychologist
Specializes in market development and customer experience research
Expert at applying rich research findings in creating step-by-step strategic change recommendations
Directed numerous major research projects which ranged in scope from discovering "why customers invest in one brand of handheld device versus another brand" to comparing "customer satisfaction with high speed Internet access service and support." (Cable vs DSL)
Co-author of a best selling series of books based on research she did with David Gardner at Boston University on whole-brain psychology. There are currently 38 books in the series with over 1,000,000 copies in print in 7 languages
Listed in "Who's Who in the World" and "Who's Who in American Women."