Former Director and US Practice Manager of Human Factors/Customer Experience Research for France Telecom Research and Development

Former Director of User Experience Research and West Coast Practice Manager for Rare Medium, Inc.

Board certified, licensed psychologist

Specializes in market development and customer experience research

Expert at applying rich research findings in creating step-by-step strategic change recommendations

Directed numerous major research projects which ranged in scope from discovering "why customers invest in one brand of handheld device versus another brand" to comparing "customer satisfaction with high speed Internet access service and support." (Cable vs DSL)

Co-author of a best selling series of books based on research she did with David Gardner at Boston University on whole-brain psychology. There are currently 38 books in the series with over 1,000,000 copies in print in 7 languages

Listed in "Who's Who in the World" and "Who's Who in American Women."

Professor Emeritus, Boston University

Chairman, Department of Business and Career Education

Principal Investigator for several large Federal research grants

Board certified, licensed psychologist

Specializes in market research, customer experience research

Expert at using group dynamics research methods to delineate and understand the emotional components of customer' behaviors and choices

Former Vice President Kaleidoscope Software, Inc.

Member Board of Directors of the New England Securities Depository Trust Company of the Boston Stock Exchange

Former Sales Engineer, Sales Manager, and Manager of Market Development for two Fortune 500 companies

Co-author of a best selling series of books with Joely Gardner based on research they did at Boston University on whole-brain psychology. There are currently 38 books in the series with over 1,000,000 copies in print in 7 languages

Listed in 'Who's Who in America" and "Who's Who in American Education"